Returns & Cancellations
Policy Retail Customers
Global Trend Alliance Ltd is certain you will be happy with your order. However, if for any reason you wish to return your product, we gladly offer a 14-day, money-back satisfaction guarantee to all Retail that have registered in GTA. If you are dissatisfied with any product for any reason, as long as the product was purchased directly from GTA and unopened, you may return the item in its original packaging, along with the original invoice, to GTA within 14 days of the purchase for a full refund of the purchase price less shipping and handling fees. The Customer is responsible for the cost of return freight. Delivery charges will be debited to the Customer’s account for returning the product.
In order to facilitate the return process, the Retail Customer is required to contact GTA Customer Service Department to obtain a Return Merchandise Authorization (RMA) Number. If a package is returned without an RMA Number, the refund may be delayed or refused.
An RMA Number is valid for ten (10) business days. The RMA Number must be written on the outside of the return shipping box and a completed Return Authorization form must be included in the return package. A refund will be processed within 7 business days following the receipt of an authorized return. All refunds will be in Hong Kong Dollars.
For additional information or assistance in processing a return, please contact our Customer Service Department at service@GTA-ww.com or 852 3102 0090.